1. Introduction

Tideflash Software Solutions Limited ("we", "our", "us") is committed to protecting your privacy and ensuring the confidentiality of the personal information you share with us. This privacy policy outlines how we collect, use, and protect the personal information you provide through our website, tideflash.com

By using our website, you agree to the collection and use of information as outlined in this policy.

2. Information We Collect

1. Contact and Quotation Forms

We collect personal information from you when you voluntarily fill out our Contact or Quotation forms. Thus information we collect includes:

• Your Name
• Email Address
• Phone Number
• Company Name (if applicable)
• Message content or project details

   

This information is necessary for us to respond to your inquiries, provide quotations, and maintain communication with you regarding our services.

2. Automatically Collected Information

We may also collect some non-personally identifiable information automatically when you visit our website, including:

• IP address
• Browser type and version
• Time and date of your visit
• Pages visited and time spent on each page
• Referring URL (the website that directed you to us)

This data helps us monitor website performance and improve user experience.

3. How We Use Your Information

We may use the information we collect for the following purposes:

• To respond to your inquiries and requests submitted through the Contact or Quotation forms.
• To send follow-up communication regarding your inquiries or to provide relevant service information.
• To improve our website's functionality, layout, and content by analyzing user behaviour and website traffic.
• To provide updates on our services, if requested, or when relevant to your inquiry.
• For internal business operations and record-keeping.

We do not use your personal data for marketing purposes unless you explicitly opt-in to receive marketing communications.

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. Your data will only be shared in the following circumstances:

• Service Providers: We may share your information with trusted service providers who assist us in operating our website or conducting our business, provided they agree to keep this information confidential.
• Legal Obligations: We may disclose your information if required by law, to comply with legal processes, or to protect our legal rights.

5. Data Security

We take reasonable precautions to protect the personal information you provide through our website. Our website is secured with encryption technologies such as SSL (Secure Socket Layer) to safeguard your data during transmission. However, no system can be 100% secure, and we cannot guarantee the absolute security of your data.

6. Data Retention

We retain your personal information for as long as it is necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable laws and regulations. Specifically:

• Contact and Quotation Forms: Data provided through our contact and quotation forms is retained for the duration necessary to respond to your inquiry or fulfill any related services.
• Automatically Collected Data: We retain non-personally identifiable information for analytical purposes and to improve our website.

7. Your Data Protection Rights

Depending on the applicable laws, you may have the following rights concerning your personal data:

• Right to Access: You may request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request corrections to any inaccuracies in your data.
• Right to Erasure: You may request the deletion of your personal information, provided it is no longer necessary for the purpose it was collected for.
• Right to object: You can object to the processing of your personal data for specific reasons related to your situation.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your data in certain circumstances.

To exercise any of these rights, please contact us at info@tideflash.com.

8. Cookies

Our website uses cookies to improve your experience and analyze website traffic. Please refer to our Cookies Policy for detailed information on how cookies are used.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, privacy policies, or practices of these third-party sites. We encourage you to review their privacy policies before sharing any personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any changes will be posted on this page, and we encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:

Email: info@tideflash.com

Phone Number: 0717 622774